Shipment & Delivery Policy
Effective date: 04/11/2025
At Sturdy Woods, we are committed to ensuring your orders are shipped safely and delivered on time. Please read the following policy to understand how we handle shipping and delivery.
1. Shipping Address
Orders will be shipped to the address you provide during checkout.
Please ensure all details are accurate, including:
Full name
Street address, number, and apartment (if applicable)
Postal code and city
Country
Phone number
We are not responsible for delays or losses caused by incorrect shipping information.
2. Shipping Methods and Delivery Times
We partner with trusted courier services to deliver your orders safely. Delivery times are estimated at the order checkout, and may vary due to courier delays, holidays, or unforeseen events.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
Order weight and dimensions
Shipping destination
Selected shipping method
Occasionally, we may offer free shipping promotions. Please check our website for current offers.
4. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
You will receive a confirmation email with your order summary.
Once your order is shipped, you will receive a tracking number to monitor your shipment.
5. Shipment Tracking
All shipments include a tracking number. You can monitor your delivery on the courier’s website.
Please allow 24 hours after receiving the tracking number for it to become active.
6. Delays and Force Majeure
While we strive to deliver on time, some delays may occur due to:
Weather conditions
Transport strikes
Customs procedures (for international orders)
Other unforeseen circumstances
In such cases, we will notify you promptly via email.
7. Damaged or Lost Shipments
Please inspect your order upon delivery.
If your items arrive damaged, contact us within 48 hours at info@stabilizedwood.eu with photos of the damage.
For lost shipments, we will work with the courier to locate your package or offer a replacement/refund.
8. International Orders
Customs fees, import duties, or taxes for shipments outside the EU are the responsibility of the customer.
Delivery times may vary depending on your country’s customs processing.